Invoice tracking that tells you if they even saw it.
Most collections decisions are made against silence - and "never saw it" and "saw it and didn't pay" need opposite responses you can't tell apart. Bruvora Receivables tracks every invoice, showing when a customer opens or prints it - so you fix a dead address in ten minutes instead of escalating at someone who never got it.
The silence you can't read.
Silence becomes two clear problems.
See what the customer actually did.
Questions, answered
You need engagement tracking on the invoice itself. Bruvora Receivables records when a customer views, prints, or downloads an invoice in their portal, with the time and the contact - so "did they see it" stops being a guess.
Look at the invoice's engagement. If Bruvora Receivables shows it was opened or printed, "never got it" doesn't hold; if it shows no engagement at all, you've found an operational problem - a wrong or dead address - to fix in minutes rather than a payment problem to chase.
They need opposite responses. A customer who never saw the invoice needs a corrected address and a resend - more chasing does nothing. A customer who saw it and hasn't paid needs a conversation. Bruvora Receivables tells the two apart so you don't escalate tone at the wrong one.
No. Bruvora Receivables only counts authenticated, deliberate views by a signed-in customer in their own portal - no pixels, no third-party trackers, and nothing recorded about people who aren't logged in.
Yes. If a customer's portal access is later removed, their past engagement stays on the invoice as an audit record - collections history shouldn't disappear because someone was off-boarded.
Read the silence before you chase it.
Start free in minutes, no credit card. Or grab 15 minutes and we'll run it on your own invoices.